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Tilt sash downward to expose balance tilt shoe. Follow diagram #1 to disengage balance rod from tilt shoe. Be careful not to allow rod to "spin off" or disconnect from tensioning tool.
If sash is dropping, add tension by rotating balance rod clockwise. Apply tension to both sides equally. Do not exceed more than two full turns at a time. Reconnect rod to tilt shoe Re-position sash and check operation. If additional tension is required, repeat process until sash holds in any position.
If sash is hopping, less tension is required. Release tension equally on both sides by allowing the tensioning tool to rotate counter-clockwise for one or two full turns. Reconnect rod to pivot shoe. Re-position sash and check operation. Repeat process if necessary.
If rod is disconnected from pivot shoe, then follow diagram #2 for position of balance rod before connecting tensioning tool and tensioning balance. Apply tension to both sides equally, not exceeding four full turns at a time.
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