Shipping to contiguous US Customers (Alaska and Hawaii may be extra).
Shipping to International Customers - Flat Rate 317mm x 241mm USPS Envelopes
- $7.95 for USPS First Class (8-15 business days)
- $10.95 for USPS Priority Mail (4-6 business days)
- $15.00 for UPS (3-5 business days); $30 for UPS to Alaska and Hawaii
- Overnight - Call Office
- $29.95 for Canada (10-15 business days)
- $39.95 for Mexico and Outside of North America (10-15 business days)
- Customers are responsible for all duties and local / import taxes.
- Pricing typically applies to 4-pound weight limit. Additional fees may apply for some orders.
Most items are shipped within 2-5 business days of ordering. You will be notified as soon as possible if there is a delay regarding your order.
Note: Some items may be more expensive to ship, especially international and material over 92 inches. We reserve the right to adjust shipping. We will notify the customer prior to adjustment, and if they do not agree we may cancel the order at our discretion.
Back Order/Credit Card Policy
All credit cards are charged within 72 hours for all online orders, including back orders.
We recycle paper, cardboard, packing materials, and boxes when possible.
Most hardware and parts are from manufactures and are purchased in bulk. Most do not have bar codes or retail packaging and may be repackaged in alternative boxing.
When possible, hardware is shipped in original retail or contractor grade packaging. We inspect parts before shipping and add additional packing if necessary to ensure safe delivery
All of our parts & hardware are in new condition, unless otherwise stated.
You can rest assured that all of our parts & hardware will be to your expectations or we will repair or replace them. However, we cannot refund shipping costs incurred. Should you have any questions, please contact us prior to purchasing.
Receiving Your Order
If you need to return or cancel your order, please visit our returns page. Please note: you, the customer, are responsible for unpacking and checking your order upon receipt. Please contact us within 30 days of receipt of your order to address any issues or questions you may have with/about it. Our inventory is constantly changing, and we cannot guarantee that we can address any outstanding issues if a substantial amount of time has passed between the time you receive your order and the time you contact us.